PROFESSIONAL VOICE CARE CENTER 

OFFICE PROCEDURES IN RESPONSE TO THE COVID PANDEMIC AND BEYOND:

A GUIDE FOR OUR CLIENTS

We’ve all been through many challenges since 2020, and we are happy to be returning to a sense of normalcy. Our top priority, as always, is the health and safety of our clients and staff. With that in mind, we’d like to share our guidelines for in-person voice, speech, and singing sessions. 

At Professional Voice Care Center, we are following guidelines set forth by the CDC, OSHA, etc. for air circulation, air purification, and infection control. We have installed medical-grade high efficiency particulate arrestance (HEPA) air purifiers in each office, the waiting area, and the reception office to improve the air quality for all patients and staff. We have also installed UV-C air handlers that recirculate and purify the air even further. Our treatment room and bathroom also have exhaust fans to permit more outside air exchange.  There is ample hand sanitizer in several locations, and of course, liquid soap dispensers in the bathroom. Our staff is distanced from you whenever possible. 

Effective Monday, May 1, 2023, our office and studio will be mask-optional. Under certain circumstances, we may require you to wear a mask during your appointment. We ask that you kindly respect the decision of our office and wear a mask if asked to do so. If you are asked to wear a mask it is based on our desire to keep you, our staff, and those around you safe from illness.  If you prefer that our team members are masked while providing your care, then please let them know. We encourage all clients to bring an N95, KN95, or KF94 or professional singers’ mask with them to their appointment in case it is needed; however we will maintain a supply of masks at the office. If you are experiencing any Covid-19 or respiratory symptoms of any kind, please reschedule or change to a telehealth/tele-training appointment.  If your immune system is compromised for any reason, or you have underlying medical conditions, we also suggest you continue to wear a mask.

We want to assure you that we are taking all necessary precautions to ensure the safety of our clients and staff.  

Here are our guidelines which we require all clients to follow:

• If you have serious pre-existing health conditions such as diabetes, COPD, obesity, chronic kidney or liver disease, or serious heart conditions, or are immunocompromised, especially if you are over 65, we understand if you do not wish to visit the office in-person. You have the option to schedule a telehealth/tele-training visit, which we will always have available for all clients. 
• Upon arriving at our residential office, please ring the gold Ring Doorbell to the LEFT of the LEFT SIDE DOOR ENTRANCE. We will ask you to identify yourself and then the staff will admit you down into the office. 
• We ask that clients enter the office unaccompanied, if possible. For clients who need a helper or guardian, we ask that this be limited to one family member. 
• If you wish to continue wearing a mask in our office, we certainly encourage that you do so. Singers (and anyone who wants more space around their mouth while wearing a mask or doing voice therapy exercises) can get one of the many singers’ masks that are on the market. Here are some useful links for these masks, but many more styles may be available: https://www.broadwayreliefproject.com/singersmask; https://www.mymusicfolders.com/product/resonance-singers-mask-with-disposable-biofilters/; https://stores.inksoft.com/tmfeventmerch/shop/home; https://www.jwpepper.com/Performance-Series-Face-Mask—Vocal/11313938.item#.YOTy_OhKg2w; https://www.jwpepper.com/Protec-Singer%27s-Mask/11341055.item#.YOTzOehKg2w 
• Our waiting room will no longer offer magazines, children’s toys, etc., to maintain sanitary conditions. 

Thank you for your cooperation in keeping everyone at Professional Voice Care Center safe and healthy. We value your trust and loyalty and look forward to welcoming you to our office!